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| Browse nTelos Careers West Virginia |
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Administration / Corporate
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Account Executive
Job Description:
- Seeking a sales professional with a proven track record to promote our wireless products and services to area businesses.
- Must prepare and present proposals and close the sale.
- Will arrange installation of new services with appropriate departments.
- Excellent verbal and written communication skills.
- Knowledge of various Microsoft software programs including PowerPoint.
- Two years previous sales experience required and one year telecommunications experience preferred.
Location: Roanoke, VA
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| Engineering, Operations, IT and Misc. Technical |
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Senior Network Engineer, ITS
Job Responsibilities:
- Administers, implements, and maintains corporate IT LAN/WAN infrastructure, including routers, switches, firewalls, IPSec VPN, IP subnets and RADIUS in order to provide a stable, efficient and secure environment;
- Identify network problems and provide quick resolution;
- Interact with users, outside vendors and consultants as required;
- Assist remote users in achieving optimal connectivity to company resources;
- Implement preventive maintenance plans, test backup strategies and design disaster recovery techniques;
- Review system event logs for system problems and suspicious behavior;
- Analyze and monitor overall network security;
- Streamline processes through automation techniques;
- Document project plans and change control procedures;
- Provide end user support on network & server related issues.
Qualifications:
- Bachelors Degree in Computer Science and/or 3-5 years of related work experience;
- Must possess the ability to effectively manage multiple priorities;
- Demonstrated proficiency with Cisco IOS, routing protocols, QoS, and VoIP;
- Cisco certification(s) are desired;
- Good oral and written communication skills are necessary.
Location: Waynesboro, VA
Network Technician
Job Description:
The Network Operations (North) organization is responsible for installing, testing and maintaining all NTLO network/switch equipment and circuits/facilities, performing preventive maintenance on network/switch equipment, coordinating/resolving all reported troubles/outages and providing technical assistance to the Repair Control Center (RCC), Engineering, Network Operations Center (NOC) and Service and Cable Technicians.
Principal Duties and Responsibilities:
- Provide technical assistance to the Network Operations Center (NOC), Service Centers and Wireless Technicians.
- Coordinate to resolution all network troubles/outages including Telco, Network, CLEC, ValleyNet and Internet and make independent decisions on actions towards clearing these troubles/outages, including direction of resources throughout the company.
- Coordinate network activity related to cutover, upgrade and installation of circuit/facility activities to insure that schedules are appropriately planned to avoid customer service outages and timely installations.
- Maintain records, including circuit databases and diagrams, manuals, procedures and specifications on equipment and systems.
- Install new equipment per manufacturer’s specifications such as: fiber equipment, carrier/channel bank, multiplexers, repeating equipment, base unit additions/remote unit additions, VoiceMail and CLEC.
- Conduct preventative maintenance as designated on emergency generators, batteries, vehicles, equipment, and handheld tools and test equipment.
Skills & Essential Elements:
- Proficiency in using electronic/mechanical test equipment.
- Diagnose, locate and clear trouble conditions using I/O terminals and external test equipment.
- Ability to read and understand procedure manuals.
- Ability to understand theory of DC/AC power.
- Ability to understand theory of Analog/Digital transmission and technology.
- Ability to understand theory of data networking.
- Ability to communicate in non-face-to-face situations.
- Ability to work in a fast paced, multi-tasking environment.
- Possess interpersonal skills to work with all NTELOS entities, other telecommunications companies and technical support centers.
- Excellent problem solving, project management, decision making and written/verbal communication skills.
Education/Experience/Certification/Licenses:
- Associates Degree in Electronics and/or experience/certifications/licenses working with Lucent 5ESS switch, Digital Cross-Connect Systems, Data Routing Equipment, SONET network/equipment, SS7 Signaling network/equipment, power distribution and ancillary equipment.
Location: Waynesboro, VA
Sn RF Engineer
Principal Duties and Responsibilities:
- Provide leadership and guidance to the local RF Teams
- Monitor system performance metrics daily to identify discrepancies, trend performance, and identify anomalies
- Present executive performance summaries to the VP and Director of RF Engineering, Operations, and Performance
- Support Corporate RF and EVDO department requirements by researching technical literature, performing field review of EVDO issues, evaluating EVDO customer troubles, etc.
- Additional responsibilities may be assigned at the Manager’s discretion to meet the needs of the company’s daily activities
Familiarity with any of the following would be beneficial:
- Software: Visual Basic, Perl, Korn Shell, Unix, MS Excel, MS Access, Planet EV, Java Script, Ericsson TEMS, Grayson WMS, Motorola UNO, and Prospect.
- Hardware: Motorola CDMA Equipment Family (SC300, SC4812, CBSC, OMC), Lucent CDMA Equipment Family (5E, ECP, ModCell 4.0B and Compact ModCells), Nortel DMS-1000, and/or Agilent 8935.
- General: CDMA and EVDO concepts, RF propagation models, and/or telecommunications.
- Candidate must be enthusiastic, able to work independently with little direct supervision, and able to communicate well both written and verbally.
Location: Waynesboro, VA
Computer Operator
Functions and Responsibilities:
This job is responsible for all AS/400 ICMS Billing and JDEdwards Purchasing, HR, Payroll and Inventory Systems. Duties include monitoring, controlling, and manipulating billing data, information and operating system functions as well as printing and mailing customer bills. Additional responsibilities include tape management, data management, optical storage manipulation and operation, mail preparation, billing calendar, scheduling and special projects as assigned.
JOB DESCRIPTION:
- Ability to analyze and process billing data through an IBM AS/400 Operating System
- Ability to manipulate data and be security oriented
- Ability to multi-task
This full-time, 3rd shift position includes a competitive pay rate, shift differential and full benefits including 401-K with company match.
Location: Waynesboro, VA
Senior RF Engineer
JOB DESCRIPTION:
- Provide leadership and guidance to the RF team.
- Monitoring system performance metrics daily to identify discrepancies
- Analyzing performance data collected during system drives to identify and correct discrepancies
- Optimizing network equipment to maximize system performance
- Working closely with Operations Team to ensure all discrepancies are resolved in a timely fashion
- Interfacing with Sales, Marketing, and Customer Care Teams to provide technical resolution to customer complaints
- Designing network expansions by using path loss prediction tools (Planet EV) and CW drive tests
- Supporting Cell Site additions by working closely with Site Acquisition Team, by providing written defense of site candidates to planning staffs, and by offering technical expertise at zoning hearings
- Familiarity with any of the following would be beneficial:
Software: Visual Basic, Perl, Korn Shell, Unix, MS Excel, MS Access, Planet EV, Java Script, Ericsson TEMS, Grayson WMS, Motorola UNO, and the Prospect.
Hardware: Motorola CDMA Equipment Family (SC300, SC4812, CBSC, OMC), Lucent CDMA Equipment Family (5E, ECP, ModCell 4.0B and Compact Mods) Nortel DMS-1000, and/or Agilent 8935.
General: CDMA concepts, RF propagation models, and/or telecommunications.
Candidate must be enthusiastic, able to work independently with little direct supervision, and able to communicate well both written and verbally.
Location: Waynesboro/Daleville, VA
Business Analyst, Sr. Business Analyst, Technical Analyst
Job Responsibilities:
- Work with product managers or project sponsors to document a product's vision and the project's scope.
- Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities.
- Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, workflow analysis, and data flow diagrams.
- Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
- Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by development and other technical personnel.
- Define quality attributes, external interfaces, constraints, and other non-functional requirements.
- Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
- Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, unambiguous, and verifiable, and that they conform to standards.
- Participate in requirements prioritization.
- Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
- Enter, manipulate, and report on requirements stored in a systematized commercial requirements management tool. Define requirement attributes and facilitate their use throughout the project.
- Manage requirements traceability information and track requirements status throughout the project.
- Manage changes to baselined requirements through effective application of change control processes and tools.
- Establish and implement effective requirements practices, including use and continuous improvement of a requirements process. Assist with the development of the organization's requirements engineering policies, procedures, and tools.
- Implement ways to reuse requirements across projects.
- Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates.
Knowledge Requirements:
- An understanding of requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice; familiarity with requirements engineering tools, books and resources
- An understanding of how to practice requirements engineering according to software development life cycles in a team environment
- Knowledge of product management concepts and how enterprise software products are positioned and developed
- Application domain knowledge is a plus, to have credibility with user representatives and be able to work effectively with them
- Experience in Wireless, Wireline telecommunications business or other industries where gathering technical information for service oriented products are offered.
- Exposure or proficiency with Microsoft SQL Sever 2005 with the ability to read, update, insert or delete data, including the understanding of relational databases, and trouble shooting skills
- Exposure or proficiency with Microsoft Reporting Services - configuring and setting up reports and trouble shooting skills
- Basic understanding of Microsoft IIS Packages and their use in an enterprise environment
- Basic knowledge and exposure to source code controls in the deployment of software through automated tools.
- Advanced knowledge of Microsoft Office 2003/2007 suites including extensive work with Microsoft Visio.
Location: Waynesboro, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Human Resource Manager, 1154 Shenandoah Village Drive, Waynesboro, VA 22980
Fax: (540) 941-8252
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Retail / Sales |
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Assistant Retail Sales Manager
JOB DESCRIPTION:
- Responsibilities include assisting the Store Sales Manager with store management functions, resolving customer service issues, and all operational and employee management issues.
- Assist in the implementation of all corporate policies and procedures, and the hiring and training of store personnel.
QUALIFICATIONS:
- Qualified applicants will possess previous sales and retail operations experience, well developed communications and organizational skills.
- Wireless telecommunications experience a plus.
- Excellent computer skills required.
Location: Waynesboro, VA
Retail Assistant Manager
JOB DESCRIPTION:
- Will be responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Maintain the highest standards of customer service at all times.
- Other responsibilities will include training and motivating staff members.
QUALIFICATIONS:
- Extensive background in retail operations, inventory management, human resources, and merchandising preferred.
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Virginia Beach, VA (Kiosk Locations)
Retail Assistant Manager
JOB DESCRIPTION:
- Will be responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Maintain the highest standards of customer service at all times.
- Other responsibilities will include training and motivating staff members.
QUALIFICATIONS:
- Extensive background in retail operations, inventory management, human resources, and merchandising preferred.
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Chesapeake, VA
Customer Service Representative
Functions and Responsibilities:
- Providing exceptional customer service that builds customer satisfaction and encourages customers to remain with nTelos.
- Responsible for new account activations.
- Responsible as a back up for customer sales transactions.
- Must be able to work a flexible schedule, including evenings and weekends.
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required to represent the brand and image of nTelos
Location: Norfolk, VA (Ghent)
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Radford/NRV, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Virginia Beach, VA (Lynnhaven Mall)
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Norfolk, VA (Ghent)
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Chester, VA (Virginia Center Commons Mall Kiosk)
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Salem, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Virginia Beach, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Newport News, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Linda Wakefield Human Resource Manager, 415 Port Centre Parkway, Suite 95, Portsmouth, VA 23704 Fax 757-966-5928
Part-Time Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Richmond, VA (Virginia Center Commons Mall Kiosk)
- Email Cover Letter & Resume
- Direct Mail ATTN: Human Resource Manager (NWC #64661), 9011 Arboretum Parkway, Suite 295, Richmond, VA 23236
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Charlottesville, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Virginia Beach, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Linda Wakefield Human Resource Manager, 415 Port Centre Parkway, Suite 95, Portsmouth, VA 23704 Fax 757-966-5928
Part Time Customer Service Representative
JOB DESCRIPTION:
Functions and Responsibilities:
- To provide stellar customer service to retail customers in our retail stores;
- Take 20-100 payments daily (depending on volume of store);
- Sell accessories;
- Answer billing questions;
- Conduct rate plan analysis;
- Save upset customers from leaving Ntelos;
- Troubleshoot phone issues;
- Sell features
- Assist reps in the store with customer service issues
Qualifications:
- Education: High School degree preferred.
- Related Experience: Keyboarding / Computer experience preferred
- Special Training or Competence: Customer Service and Communication Training a plus.
Location: Midlothian Store; Laburnum Store - VA
Retail Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: South Park
Retail Sales Representative
JOB DESCRIPTION
- Will represent nTelos' front line in customer satisfaction and will be directly responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Other responsibilities include hiring, training, and motivating staff members.
- Successful candidates will demonstrate the ability to effectively communicate in verbal and non-verbal situations.
- Extensive background in retail operations, inventory management, human resources, and merchandising preferred. Wireless telecommunications experience a plus.
Location: Roanoke, VA
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